Delivery Policy
Last Updated: 12th November 2025
1. Payment
Holistic Healing Company accept the following methods of payment:
- Credit cards: Visa (incl. Electron Credit), Visa Premium, Mastercard, Mastercard Premium, Diners Club International (including Discover, BC card and Dina Card)
- Debit cards: Visa Debit (including Electron), Debit Mastercard, VPAY (VISA), PayPal
2. Delivery Areas:
We currently offer standard delivery to all mainland UK postcodes. If you live outside of this area, please contact us directly for potential delivery options.
3. Availability:
All items are subject to availability, and we will endeavour to communicate stock availability on our website. In the unlikely event that a product is out of stock before stock levels have been updated online, we will notify you of expected delivery times as soon as possible.
4. Delivery Times:
- Orders are processed within 2 business days.
- Standard delivery typically takes 3-7 business days from the date of dispatch.
- Please note that delivery times may vary based on your location and external factors
such as weather and holidays.
5. Delivery Fees:
- Postage and packaging are charged at £3.85 and will be automatically applied at
checkout.
- Orders over £50 are delivered free of charge.
6. Order Tracking:
Once your order is dispatched, you will receive a confirmation email with a tracking number so you can monitor your delivery.
7. Delivery Issues:
If your order is delayed, damaged, or lost during transit, please contact us at sales@holistichealingcompany.co.uk or 07770 878458 within 7 days of receiving your tracking information. We will work with you to resolve the issue.
8. Returns and Exchanges:
Please refer to our Returns Policy for further information.
9. Contact Us:
For any questions or concerns regarding your order, please reach out to us at sales@holistichealingcompany.co.uk.