Privacy Policy

Effective Date: 12 November 2025

At the Holistic Healing Co. ("we", "us", or "our"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.holistichealingcompany.co.uk (the "Site").

1. Information We Collect

We strive to be transparent about how we use your data and will only process personal data in compliance with relevant privacy laws, including the UK General Data Protection Regulation 2018 and the Data Protection Act 2018.

We may collect the following types of information:

- Personal Information: When you make a purchase, subscribe to our newsletter, contact us or request a return, we may collect personal information such as:

- Your name, title and contact details (email address, telephone (including mobile)

number, postal address, social media handle).

- Information you include in correspondence you send to us in emails, text messages, or

online form submissions when using our site or social media pages.

- Details of your orders and purchases.

- Your marketing preferences.

- Your opinion and personal information you provide when responding to a customer

survey or product reviews.

- Any personal information included in your entries to competitions run by us.

- Transaction details between you and us.

- Any information you give us when you contact us with a query or issue.

- Your payment card details and, in relation to certain refunds, your bank account

details.

- Non-Personal Information, automatically collected: We may also collect non-personal information to help us improve our website and services, such as:

- The IP address of your device and details regarding the type of device and browser

software you use to access the site.

- Details of your use of our site, i.e. traffic data, weblogs and statistical data, including

where and when you clicked on certain parts of our site, and details of the webpage from

which you visited.

- The date and time you used our site.

- The pages you visited on our site and how long you browsed our website.

- The frequency of your use of voucher and discount codes.

- Details regarding when and how you consented or otherwise agreed to receive marketing

communications from us.

2. How We Use Your Information

We use the information we collect for the following purposes:

- To process and fulfil your orders, including our Intention Subscription.

- To process returns.

- To communicate with you about your orders or inquiries.

Where you have provided consent:

- To send you promotional materials and newsletters, if you have opted in.

- To contact you to reconfirm your marketing preferences from time to time.

- To contact you via SMS to confirm your delivery, if required.

- To facilitate the ‘Refer a Friend’ service, should you sign up to it.

- To improve our website, products, and services.

- To comply with legal obligations and protect our rights.

The promotional materials we will send to you will contain information about our products, product launches, promotional offers (including discounts and competitions), events and services.

All communication we send will be considered service-related and will not unduly impact your rights. You may withdraw your consent at any time by unsubscribing from email communications.We will provide you with an option to opt out in every subsequent electronic marketing message we send to you.

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except for:

- Service providers who assist us in operating our website, conducting our business, or

servicing you, as long as those parties agree to keep this information confidential.

- When we believe release is appropriate to comply with the law, enforce our site policies,

or protect ours or others' rights, property, or safety.

4. Cookies

Our website may use cookies to enhance the user experience. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilising the website. For more information, please see our Cookie Policy.

5. Security of Your Information

We implement a range of security measures to ensure the safety and protection of your personal information based on industry best practices. However, no method of transmission over the Internet or method of electronic storage is 100% secure. As we cannot guarantee its absolute security, we kindly request that you exercise caution.

- We use Internet standard encryption technology ("SSL" or "Secure Socket Layer"

technology), which encodes personal information that you send to us when placing an

order through our website.

- If using a computer in a public location, we recommend that you always log out and close

the website browser when you complete an online session for your security.

- We will never contact you via email to ask you to confirm any account or credit card

details. If you receive an email claiming to be from Holisitic Healing Co., Holisitic Healing

Company or Heal Therapies asking you to do so, please ignore it and do not respond.

- If you visited our website from a third-party website or link, we are not responsible for the

privacy policies and practices of the owners and operators of that third-party website, and

we advise that you check the privacy policy of that third-party website.

6. The Retention Period of Personal Information

We keep your personal information for no longer than necessary to fulfil the purposes for which the data is processed.

Exceptions to our policy:

- If the law requires us to hold your personal information for a longer period, or delete it

sooner

- You request to have the information we hold on you erased, and we do not need to hold

it in connection with any of the reasons permitted or required under the law.

- We bring or defend a legal claim, in which case we will retain your personal information

until those proceedings have concluded and no further appeals are possible.

7. Your Rights

You have specific rights regarding your personal information, including the right to access, correct, or delete your information. If you change your name or address/email address, or you discover that any of the other information we hold is inaccurate or out of date, please let us know by contacting sales@holistichealingcompany.co.uk.

You may object to our use of your personal information for direct marketing purposes, and we will automatically comply with your request. If you would like to unsubscribe, please use the unsubscribe tool available on all of our email correspondence.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. We will notify you of any changes by posting the revised Privacy Policy on this page, accompanied by a new effective date. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy, please get in touch at:

Holistic Healing Company. Bilton Hall Drive, Harrogate, North Yorkshire. HG1 4DW.

Email: sales@holistichealingcompany.co.uk

Telephone: 07770 878458