Frequently asked questions
Everything you need to know about our fragrances, products, delivery and care.
From choosing your fragrance to getting the best from your candle or diffuser, you’ll find answers to our most frequently asked questions below.
Can’t find what you’re looking for? Get in touch, and we’ll be happy to help.

1. What products do you offer?
Our fragrance collection is available as candles and reed diffusers, created to bring a beautiful scent and atmosphere into your home.
Explore the collection to find the fragrance that suits how you want your space to feel.
2. What are your candles made from?
Our candles are hand-poured using a coconut and rapeseed wax blend, chosen for its clean, even burn and beautiful fragrance performance.
Each candle is carefully fragranced using either premium fragrance oils or essential oils, depending on the fragrance, and finished with a quality wick for a beautiful burn from first light to last.
3. What is the difference between fragrance oils and essential oils?
Fragrance oils are carefully created by perfumers to produce distinctive, beautifully layered scents with excellent fragrance performance. Essential oils are derived from natural plant materials and offer their own unique aromatic character.
We use both across our collection, choosing the type of oil that best suits each fragrance and the experience we want it to create.
4. How do I choose the right fragrance?
Start with how you want to feel.
Our fragrances are grouped by feeling - whether you’re looking to rest, restore, focus, find comfort, indulge or celebrate.
Explore the fragrance descriptions and notes here to discover the scent that feels right for you and the moment you want to create.
5. How should I care for my candle?
For the best burn, trim the wick to around 5mm before each use.
On the first burn, allow the wax to melt evenly across the surface before extinguishing. This helps prevent tunnelling and ensures you get the most from your candle.
Avoid burning your candle for more than four hours at a time, keep it away from draughts and never leave a burning candle unattended.
6. How should I use my reed diffuser?
Remove the stopper and place the reeds into the fragrance oil, allowing them time to absorb the scent and gently diffuse it into your room.
For a stronger fragrance, carefully turn the reeds occasionally. For a more subtle scent, use fewer reeds or turn them less frequently.
Place your diffuser away from direct sunlight, heat sources, and draughts, and always protect the surface beneath it from any spills.
7. How long will my reed diffuser last?
How long your diffuser lasts will depend on its surroundings and how you use it. Room temperature, airflow, the number of reeds used, and how often you turn them can all affect how quickly the fragrance oil is used.
To help your diffuser last longer, keep it away from direct sunlight, radiators and draughts, and turn the reeds only when you want to refresh the fragrance.
8. What are your delivery options?
We carefully prepare and package every order before sending it on its way.
Delivery options and costs are shown at checkout, so you’ll always know the cost before completing your order.
Once your order has been dispatched, we’ll let you know it’s on its way.
9. What is your return policy?
We hope you love your order, but if something isn’t quite right, please get in touch, and we’ll be happy to help.
Unused products can be returned in their original condition and packaging in accordance with our returns policy.
If your order arrives damaged or there is a problem with your purchase, don't hesitate to get in touch with us as soon as possible so we can put things right.
Full details can be found in our Returns Policy.
10. Can I send an order as a gift?
Absolutely. Our candles and reed diffusers make beautiful gifts, whether you’re celebrating something special, saying thank you, or simply letting someone know you’re thinking of them.
You can have your order delivered directly to the recipient, and no pricing information will be included inside the parcel.
Not sure which fragrance they’ll love? Our gift cards let them choose the one that feels right for them.
Still have a question?
We'd love to hear from you. Get in touch and we'll be happy to help.
